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BayNova Benefits Program

Full-Time Exempt Employees are eligible for the company benefits program, with most benefits becoming available within 30 days following the Employee’s Hire Date. BayNova’s company benefits include the following

Paid Time Off (PTO) & Federal Holidays: Employees begin accruing PTO from their Date of Hire (start date). Additionally, BayNova observes all Federal Holidays (currently 11 days per year).

Medical, Dental, Vision: BayNova offers employees access to leading healthcare providers and pays a portion of the monthly premium for healthcare plans provided through the company.

401k Plan w/ Employer Contributions: BayNova’s 401k Plan is available to employees after completing the 90-day introductory period. The plan includes matching contributions from the company with immediate vesting.

Education Reimbursement: BayNova sets aside funding on annual basis for employees to pursue additional education, training, and / or certifications that align with their professional development and career goals.

Pre-Tax Commuter Benefit: While many of BayNova’s roles are designated as remote / work from home, this benefit enables employees that do commute to an office to set-aside a portion of their regular pay (pre-tax) on a monthly basis for approved commuting expenses up to the maximum allowable amount by the IRS.

Short Term Disability and Long Term Disability: BayNova provides insurance coverage for Short and Long Term Disability for employees enrolled in a healthcare plan through the company.

Employee Recognition and Rewards: BayNova provides anniversary perks for all employees as well as incentives such as spot bonuses and other rewards for a job well done.

Company Sponsored Events: Periodically throughout the year BayNova sponsors company outings such as happy hours, dinners, holiday parties, and other social events

Additional Benefits & Changes: BayNova continuously assesses our benefits program and policies based on employee feedback and market conditions, and may add or modify the program during an employee’s tenure with the company

VoIP Engineer

Alexandria, VA

Full Time

Experienced

BayNova has an exciting opportunity for a VoIP Engineer to join our team in support of an important federal government client.
Job Responsibilities:

Customer-facing position for the VoIP Team, presenting and maintaining a consistent professional image to the customer, successfully managing customer expectations.
Provide Tier 1/Tier 2 support to end-users.
Prepare presentations and deliver briefings to the customer and management.

Provides weekly reports of VoIP Team's activities to management.
Responsible for the administration of all aspects of the VoIP system including system administration, patching, vulnerability management, software updates, troubleshooting, scripting and daily operation of the Cisco UCM and Unity Connection Voice Mail, Cisco UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE).
Implements and enforces security policies and compliance standards related to VoIP systems to safeguard data and communication privacy.
Assist lead engineer with evaluations of all aspects of the VoIP system performance and potential issues to make process improvement recommendations.
Monitors and optimizes the performance and reliability of VoIP systems, ensuring minimal downtime and efficient operation.
Provides recommendations of strategic direction and new products to customer by evaluating alternative telecommunications solutions to develop, configure, and maintain communication infrastructure for all aspects of the VoIP infrastructure.
Conducts market research working with external vendors and service providers to acquire VoIP equipment and services.
Conducts administration, discovery, and cleanup of A/V assets via ServiceNow.
Administers cloud-based video conferencing and collaboration technologies Zoom, Teams and WebEx.
Supports, troubleshoots, and monitors customer issues with cloud-based video conferencing technologies.
Provides A/V support for day-to-day meetings, webinars, and agency wide events ensuing all A/V equipment and collaboration services are pre-checked and will perform without issue.
Troubleshoots issues with A/V equipment including conference rooms, team rooms, Zoom Rooms and executive offices.
Escalates tier III A/V issues to A/V maintenance vendor and coordinates logistics for prompt resolution.
Leads onsite and remote troubleshooting sessions with Facility A/V vendor support; Escorts vendors during onsite visits.
Creates and maintains technical documentation for the VoIP systems, including configuration details, troubleshooting procedures, and diagrams.
Develops and implements disaster recovery plans related to VoIP systems to ensure continuity of operations in the event of system failures.

Job Requirements:

Ability to obtain a Position of Trust Clearance
Strong communication skills
Exceptional customer service and follow-up skills
5 years' experience with VoIP and A/V administration
Work onsite at the customer's location in Alexandria, VA
24x7 On-call rotation for after-hours support
Nights and/or weekends troubleshooting, maintenance, and any other special circumstances
Self-starting individual with the ability to work independently on issues with minimal supervision
Detail-oriented technical and strong analytical skills

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